Return Policy

What qualifies for a refund / return / exchange?

We offer a returns and refunds on items purchased on our website for the following two reasons. **Please note: samples, shipping charges, and promotional items are NOT eligible for return.

  1. If there has been a mistake on our part and we sent the incorrect product we will be happy to send you a complimentary pre-paid return shipping label as well as a replacement product. All products that are returned to us must be unopened and sent back in their original packaging or the replacement will not be sent.
  2. If you placed an order and wanted to cancel, you must do so immediately before the order is shipped. If the order ships, refund will no longer be possible. The refunded amount will not include credit card processing fees.

Additional Information: please read carefully.

  • We will not be able to issue returns or refunds for international orders for adverse reactions.
  • Store credit and/or even exchanges are not subject to shipping or handling charges.
  • Coupon codes must be applied at checkout. Partial or full refunds will not be applicable if you forget to apply the code.
  • To qualify for a special, you must place an order during the active dates. Returns or partial refunds will not be granted retroactively for orders placed before the special was active.
  • In certain instances, we will ship out a replacement product or an exchange prior to receiving the original product back to our warehouse and will include a prepaid shipping label with the replacement. All original items are expected to be returned to our warehouse within 10 days of receiving the return label.
  • Orders placed with the shipping address in an International location (outside the United States) are not guaranteed to arrive because differences in each individual country’s import rules and customs regulations. Because of this, we have a strict no-refund policy for any International orders.
  • Skincare companies do ofter change their packaging, so the item you may receive may be the old packaging but will be the same ingredients as the new product.  No refunds will be issued due to this reason.