COVID-19 Shipping Delays
***Due to increased processing times and safety protocols at mail facilities in each country because of COVID-19, shipping time for international orders will be longer than usual (up to 3 months).
What does this mean
- By placing an order you understand and accept that refunds will not be issued until your package arrives.
- Refunds must be requested within 90 days of the order date and will go back to the original credit or debit card used as they payment method.
- If it is outside of the 90 day window or your do not / cannot refund to the original card, then you will be issued store credit.
What qualifies for a refund / return / exchange?
We offer a returns and refunds on items purchased on our website for the following three reasons. **Please note: samples, shipping charges, and promotional items are NOT eligible for return.
- If there has been a mistake on our part and we sent the incorrect product, or if the product was damaged during shipping, we will be happy to send you a complimentary pre-paid return shipping label as well as a replacement product. All products that are returned to us must be unopened and sent back in their original packaging.
- If you placed an order and wanted to cancel, you must do so immediately before the order is shipped. If the order ships, refund will no longer be possible. The refunded amount will not include credit card processing fees.
- If you experience an adverse reaction, we will refund you if you return the product (Only if the order was shipped to an address in the United States). The product must have 75% remaining. Please fill out the form located on our adverse reaction page to start the return process.
Additional Information: please read carefully.
- We will not be able to issue returns or refunds for international orders for adverse reactions.
- Store credit and/or even exchanges are not subject to shipping or handling charges.
- In order to be eligible for a refund or replacement, the original packing slip showing the order number from must be included in the return package.
- Coupon codes must be applied at checkout. Partial or full refunds will not be applicable if you forget to apply the code. Learn more here.
- To qualify for a special, you must place an order during the active dates. Returns or partial refunds will not be granted retroactively for orders placed before the special was active.
- In certain instances, we will ship out a replacement product or an exchange prior to receiving the original product back to our warehouse and will include a prepaid shipping label with the replacement. All original items are expected to be returned to our warehouse within 10 days of receiving the return label.
- Orders placed with the shipping address in an International location (outside the United States) are not guaranteed to arrive because differences in each individual country’s import rules and customs regulations. Because of this, we have a strict no-refund policy for any International orders.